Terms and Conditions

PlayLive is operated by Gleneagles B.V., company number 158256, with a registered address in Willemstad, Curaçao. The platform operates under Curaçao Gaming Authority licence OGL/2024/1242/0772, granted on 3 October 2025. Its licence follows the LOK framework, which became effective on 12 November 2025.

The PlayLive terms and conditions govern registration, account activity, payments, bonuses, responsible gaming, and access to casino services. By creating an account, you accept these rules and agree to follow them whenever you use the platform. On playlive.co.za, South African account holders can also find rules covering verification, transaction controls, restricted conduct, and the circumstances in which PlayLive may suspend or close an account.

Registering and Managing Your PlayLive Account

You must be at least 18 years old to register with PlayLive. Only one account is permitted per person. Complete the registration form with accurate information:

• Your legal name
• Your date of birth
• Your residential address
• Your current contact details

Your registration details should match the documents submitted during verification. When signing up from South Africa, use your current residential address and check that it corresponds with your proof of address. You must access PlayLive from a supported location and comply with local restrictions.

PlayLive can cancel accounts involving:

• Duplicate registration
• Registration by someone under 18
• Registration with false or misleading information

Winnings connected to a breach may be voided. Update your personal details promptly if they change, or ask PlayLive support for help. Incorrect information can delay verification and lead to account closure.

Using Your PlayLive Account Safely

Protect every credential connected to your PlayLive account:

• Username
• Password
• Other login or authentication details

Don't give anyone else access. Change your password and contact PlayLive support immediately if you notice an unfamiliar login or transaction.

The account rules prohibit:

• Creating or controlling multiple accounts
• Using another person's payment method
• Allowing another person to play through your account
• Coordinating activity with other account holders
• Placing irregular bets
• Attempting to bypass platform controls

PlayLive can suspend an account while suspicious activity is reviewed. Serious or repeated breaches carry several possible consequences:

• Permanent account closure
• Cancellation of affected bets
• Voiding of related winnings

PlayLive Access and Service Availability

PlayLive aims to keep its website and casino services accessible, but continuous availability is not guaranteed. Access can be interrupted by:

• Scheduled maintenance
• Software updates
• Game provider outages
• Internet connection problems
• Unexpected technical faults

A disruption may affect:

• Games
• Payments
• Account access

PlayLive can restrict services according to:

• Your country
• Your device
• Applicable access rules

When connecting from South Africa, you need a compatible device and a stable internet connection to use PlayLive reliably. The operator is not responsible for losses caused by interruptions outside its reasonable control. If a game disconnects, don't repeat the same wager immediately. Open your balance and betting history first, then contact support if the result remains unclear.

Deposits and Withdrawals at PlayLive

Open the PlayLive cashier to review the transaction conditions for your account:

• Available payment methods
• Estimated processing times
• Minimum and maximum amounts
• Applicable transaction fees

The displayed conditions depend on the payment method, account status, and location. If your South African PlayLive account shows ZAR in the cashier, check the rand amount before confirming the transaction. Payment details must belong to you and match the personal information registered with PlayLive.

KYC verification must be completed before your first withdrawal:

Withdrawal processing begins after PlayLive completes the required checks. Bonus funds may carry additional wagering conditions. Read the promotion terms before requesting payment.

Responsible Gaming Tools at PlayLive

PlayLive offers controls for managing your gambling activity:

• Deposit limits
• Wager limits
• Loss limits
• Cooling-off periods
• Self-exclusion

Choose restrictions that suit your finances and playing habits. Don't treat gambling as a source of guaranteed income. Setting these PlayLive controls before spending becomes difficult gives them the greatest value.

If you play through playlive.co.za in South Africa, support can help you apply a restriction or take a break. Staying within your personal budget remains your responsibility. When PlayLive detects potentially harmful behaviour, its response may include:

• Contacting you about the activity
• Restricting selected account functions
• Suspending or closing account access

Fraud and Manipulation Rules at PlayLive

PlayLive prohibits conduct intended to exploit the platform, its games, or its promotions:

• Bonus abuse
• Collusion with other account holders
• Use of automated betting tools
• Payment fraud
• Account sharing
• Attempts to manipulate games or promotional rules

Account, payment, and gameplay activity is monitored for signs of suspicious conduct. During an investigation, PlayLive can review:

• Wagers
• Transactions
• Devices used to access the account
• Verification details

You may need to submit additional documents during the review. Confirmed fraud or manipulation can bring these penalties:

• Cancellation of winnings
• Withholding of affected transactions
• Permanent account closure
• A ban from PlayLive

Serious cases can also be reported to payment providers or relevant authorities.

Intellectual Property Rights at PlayLive

PlayLive intellectual property covers:

• The PlayLive name
• Logos and other branding
• Website content
• Software
• Graphics and interfaces
• Game materials
• Other related casino assets

The operator or its licensors own these assets. Your account provides limited personal access to PlayLive services without transferring ownership of anything displayed on the website.

Without permission, you must not:

• Copy platform material
• Modify or republish content
• Sell or commercially distribute materials
• Scrape website content
• Reverse engineer software
• Remove ownership notices

Accessing the PlayLive .co.za website from South Africa does not give you separate rights to reuse its branding, game materials, or website content.

How PlayLive Protects Personal Data

PlayLive processes personal information under several legal bases. The reason for collecting the information determines which basis applies:

Security measures include 3D Secure and safeguards protecting account and payment information. You can ask PlayLive to provide access to your personal data or correct inaccurate details. Further rights may apply under relevant data protection rules.

More information is available in the full PlayLive privacy policy:

• Data collection
• Retention periods
• Sharing practices
• Security controls
• Procedures for submitting a data request

The policy is available on the PlayLive website.

Updates to PlayLive Terms and Conditions

PlayLive can revise its terms in response to:

• Changes to its services
• New legal requirements
• Updated payment arrangements
• Revised security controls
• Changes in operating practices

The latest version is published on the website. Major revisions can also be communicated through your PlayLive account or available contact channels. Check the effective date whenever you receive an update notice.

Continuing to use PlayLive after revised terms take effect means you accept them. If you disagree with an update, stop using the platform and contact support about your account or remaining balance. Before making another deposit or wager in South Africa, read any notified changes affecting your PlayLive account. Keep your contact information current so important account notices can reach you.